Trayectera Method
If you want to put the changes into practice, I work with you and your team to establish a standard of care for every patient moment, from the first call to follow-up.
12 weeks + 90 days of support
Patient experience · Guadalajara
Choi González
Your practice's care, at the level of your medicine.
I review every moment your patient goes through, from the first WhatsApp reply to follow-up, and deliver a clear diagnosis of what to change first. I work with physicians and surgeons in private practice in Guadalajara and Zapopan.
Book my 360° Audit →We start with a 15-minute conversation. I reply personally the same business day.
See what the Audit includes ↓Why work with me
15 years inside a practice
I worked in a plastic surgery practice in Guadalajara. I know the operation from the inside, not from a manual.
Communication and coordination
I focus on what the patient lives: the first call, the consultation, surgery and follow-up.
Spanish and English
I work with practices that see local and international patients.
What usually happens
Your patient doesn't experience your practice in pieces.
They live one single journey: how they're answered, how they're welcomed, how long they wait, how the cost is explained, how they're sent off and who follows up. When one part falls short of the clinical result, that's what they remember. My job is to see that whole journey, from the outside and in detail.
360° Patient Experience Audit
I review every touchpoint in your practice and deliver a file with the assessment, metrics and next steps: what works, what's worth adjusting and in what order to do it.
What I review
- First contact: WhatsApp, calls and response times.
- Welcome, waiting and atmosphere.
- How the cost and next step are communicated.
- Farewell and follow-up.
About 30 days
I don't bring in patients or give clinical advice. I focus on how the patients who already come to your practice are cared for.
Book my 360° Audit →How we start
- 01
You message me on WhatsApp and we schedule a 15-minute conversation.
- 02
If it makes sense, we agree on the scope and I carry out the Audit.
- 03
I present the diagnosis and you decide where to start.
After the Audit
Medical Tourism Program
I design your practice's process for receiving patients from other countries with everything solved before they arrive. I don't do patient acquisition or bring in patients: I prepare your team to care well for those who already choose you.
Depends on your practice
About
I'm Choi González
For 15 years I coordinated the patient experience in a plastic surgery practice. Today I help other practices make care match their medicine. Master's in International Marketing and Bachelor's in Audiovisual Communication from Tecnológico de Monterrey, as well as a specialty in Hospital and Health Center Administration from Universidad Autónoma de Guadalajara.
Book my 360° Audit →Free
Seven lines that change the first call
Message me on WhatsApp or Instagram and I'll send you the guide (in Spanish). It's short and your team can use it tomorrow.
If you want to see how it applies in your practice, book your 360° Audit.
Let's talk about your practice
I read every message personally and reply the same business day.
Book my 360° Audit