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24-page executive report
Every moment of truth measured against the elite standard, with verbatim evidence from real calls and emails.
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Mystery-shopper diagnosis · 01
360° Experience Audit
I see your practice through the eyes, and the wallet, of an elite patient.
I walk your practice as an international patient: your website, your first call, the consult, the post-op. I leave with a precise map of where you're leaving money and reputation on the table.
Discuss the 360° Audit on WhatsApp →The blind spot
You can't diagnose yourself from inside the room
You've spent years seeing your practice from the surgeon's chair. The patient lives it from a different seat, the one still deciding whether to trust you with their face. That's where the leaks live: the phrase that cools, the silence that doubts, the detail that never arrived.
What you get
Three deliverables, zero theory
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Visual leak map
Your top 5 to 12 gaps prioritized by ticket and referral impact, on a single sheet your team gets in 60 seconds.
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90-minute 1:1 session
I walk you through the report, we defend priorities, and you leave with your top 3 actions for Monday morning.
The impact
What changes the following Monday
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You know exactly where in the journey you lose the patient
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The first call stops being improvised and gets a script
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Your team sees in writing what today is only intuition
The process
From call to report: 21 days
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Confidential kickoff
60 minutes with you to understand your positioning, your ideal patient and your internal metrics.
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Mystery-shopper immersion
My team and I live your practice end to end, in Spanish and English, over 14 days.
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Analysis & report
Every touchpoint is compared against a 47-criteria rubric built over 15 years in elite surgery.
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Executive read-out
I hand over the document and we co-build your immediate implementation plan.
Typical findings
What an audit usually surfaces
The first call
Whoever answers improvises price and tone before second 15.
The silence
Inquiries arriving after hours go unanswered until the next day.
The post-op
Nobody owns follow-up, so the referral depends on the patient's mood.
Most asked
Before you decide
Will my team feel audited?
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They never know we're inside. We operate as real patients until the final report. You decide when and how to share it with your team.
Is it only for plastic surgery?
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No. The method works in any elite medical specialty: premium ophthalmology, digital dentistry, fertility, sports orthopedics, cosmetic dermatology.
What's the investment?
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The range is discussed privately and depends on the size of your practice and the bilingual scope. We talk it through in a 30-minute WhatsApp call, no commitment.
Next step
Start by seeing your practice through other eyes
A 30-minute WhatsApp call is enough to decide if the audit makes sense for you this quarter.
Discuss the 360° Audit on WhatsApp →