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Full evaluation
Every moment of truth reviewed against the Trayectera reference, with evidence from the simulated scenarios you authorized.
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Patient journey diagnosis · 01
360° Experience Audit
I see your practice from your patient's chair.
I review your patient's journey over roughly 30 days and hand you a file with the evaluation, the metrics and the follow-up guidance. Implementation can follow with your team or through Trayectera.
Discuss the 360° Audit on WhatsApp →The blind spot
You can't diagnose yourself from inside the room
You've spent years seeing your practice from the surgeon's chair. The patient lives it from a different seat, the one still deciding whether to trust you with their face. That's where the leaks live: the phrase that cools, the silence that doubts, the detail that never arrived.
What you get
One file with everything found
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Metrics and prioritized gaps
The gaps found, ranked by priority, on one sheet your team grasps at a glance.
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Follow-up guidance
The recommended next steps, which we review together in a closing session.
The impact
What you take away
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You know exactly where in the journey you lose the patient
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The first call stops being improvised and gets a script
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Your team sees in writing what today is only intuition
The process
From conversation to report, in roughly 30 days
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Confidential kickoff
A conversation with you to understand your practice, your patient and which scenarios you authorize.
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Simulated scenarios
I go through your practice with simulated scenarios, in Spanish and English, without using real patient data.
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Analysis & report
Every touchpoint is reviewed with the Trayectera rubric, built from my experience in a plastic surgery practice.
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Executive read-out
I hand over the document and we define next steps together.
Typical findings
What an audit usually surfaces
The first call
Whoever answers improvises price and tone before second 15.
The silence
Inquiries arriving after hours go unanswered until the next day.
The post-op
Nobody owns follow-up, so the referral depends on the patient's mood.
Most asked
Before you decide
Will my team feel audited?
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You authorize the evaluation, which uses simulated scenarios and the minimum information needed. You decide when and how to share the report with your team. No access to clinical records is required.
Is it only for plastic surgery?
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No. My experience comes from plastic surgery, and the review adapts to other private-care specialties such as ophthalmology, dentistry, fertility or dermatology.
What's the investment?
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The range is discussed privately and depends on the size of your practice and the bilingual scope. We talk it through on WhatsApp or email, no commitment.
Next step
Start by seeing your practice through other eyes
Write to me on WhatsApp or email and we'll see if the audit makes sense for your practice. If useful, we can agree on a call.
Discuss the 360° Audit on WhatsApp →