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Tailored Trayectera manual
Scripts for phone, WhatsApp, email and consult, written in your voice, for your patient, around your positioning.
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Operational experience redesign · 02
Trayectera Method implemented
I don't hand you a PDF. I hand you a practice that feels different on Monday.
We rewrite the scripts, the protocols and the key moments of your practice. I train your team on site and accompany the rollout for 90 days. The result: experience stops depending on who's on shift.
Discuss the Trayectera Method on WhatsApp →The problem
Your experience today depends on the person, not the system
The good receptionist creates magic on Tuesdays; on Thursdays the patient meets a different world. Without a system, experience is a lottery, and an elite surgeon can't charge elite prices with lottery experience.
What you get
A hospitality operating system
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Protocols for the 5 moments
First call, welcome, wait, follow-up, post-op. Each with checklist, timing and ownership.
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Team training (3 sessions)
Live role-play, recording and feedback. Your team doesn't learn, they live it.
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90-day accompaniment
Bi-weekly call, fine-tuning and metric review. I don't leave when it still hurts.
The impact
What changes once there's a system
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Experience stops depending on who's on shift
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Every moment has an owner, a response time and a checklist
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A new hire trains on the manual, not on luck
The process
12 weeks of implementation, then 90 days of accompaniment
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Diagnosis (weeks 1–2)
If you're coming from the 360° Audit, we start here. If not, we run an express version focused on operations.
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Design (weeks 3–6)
Co-creation of scripts and protocols with you and your team leads. We iterate until they sound like you, not me.
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Implementation (weeks 7–12)
On-site training, drills with fictional patients and fine-tuning. The team walks out operating the new system.
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Accompaniment (following 90 days)
Three months of bi-weekly support included after implementation closes. No surprise upsell.
In practice
How it shows from the inside
The phone
Whoever answers knows what to say, in what order, and what not to promise.
The calendar
Follow-up is scheduled from day one, not improvised.
The team
Front desk stops being an entry job and becomes a hospitality role.
Most asked
Before you decide
Do I have to close the practice to implement?
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No. All the work happens in parallel with your normal surgical agenda. Training sessions are 3 hours, outside clinical hours.
What if my team resists?
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It's normal in the first two weeks. The 90-day accompaniment exists precisely for that moment, so you don't derail when friction shows up.
Can I pair it with the 360° Audit?
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It's the ideal path. The audit is the diagnosis; Trayectera is the surgery. Whoever does both pays less overall and gets results faster.
Next step
Turn experience into a system, not luck
A 30-minute call is enough to know if your practice is ready to implement Trayectera this quarter.
Discuss the Trayectera Method on WhatsApp →